The Essential Online Travel Brochure is committed to protecting
your privacy and this Privacy Policy sets out what information we collect,
how we collect it, and what we do with it.
INFORMATION ABOUT YOU
Your Information
This refers to information such as your name, contact details,
travel preferences and special needs/disabilities/dietary requirements
that you supply us or is supplied to us, including any information
about other persons on your booking relating to the same ("your information").
Your information is collected when you request information from us,
contact us (and vice versa) or make a booking with us. You are responsible
for ensuring that other members of your party are aware of the content
of our Privacy Policy and consent to your acting on their behalf
in all your dealings with us.
We will update your information whenever we get the opportunity
to keep it current, accurate and complete.
Our Use of Your Information
(1) We may disclose your information to our service providers (who
could be located outside the UK/EEA) for the purpose of providing you
with our services, including your flight, holiday, insurance or other
information services. Only information necessary for this purpose will
be disclosed to them. For overseas travel, it may be a mandatory requirement
(imposed on airlines, etc. by governments at the point(s) of departure
and/or destination) to disclose your information for security and anti-terrorism
purposes, or any other purposes which they determine appropriate. Even
if not mandatory, we may also exercise our discretion to assist where
appropriate.
(2) We may collect and use your information for the purposes set
out in our data protection registration with the Office of the Information
Commissioner, and disclose the same to our "group companies" (i.e.
our holding companies and all group companies of our holding companies,
some of whom are outside the UK/EEA) for business purposes. We may
also disclose your information to companies who act as "data processors" on
our behalf, or to our service providers operating systems or business
functions on our behalf, some of whom are outside the UK/EEA. These
purposes include administration, providing services (and contacting
you where necessary), customer care, improving our service, business
management and operation, re-organisation/structuring/sale of our
business (or our group companies), risk assessment, security and
crime prevention/detection, research and analysis, marketing, monitoring,
measuring and assessing customer purchasing preferences and trends,
dispute resolution, credit checking and debt collection. If we search
against the files of credit reference agencies, they will record
the search and hence the way in which you conduct your account with
us may be shared with other lenders and credit agencies.
(3) Some of your information may be considered "sensitive personal
data" under the Data Protection Act 1998. (For example, information
relating to health or religion.) We collect it to cater to your needs
or act in your interest, and we are only prepared to accept sensitive
personal data from you on the condition that we have your positive
consent. By booking your holiday with us you also agree for your
insurers, their agents and medical staff to disclose relevant information
(which may contain sensitive personal data) to us in circumstances
where we need to act in the interest of everyone in the group you
are travelling with. For example, if your illness at resort is infectious
we may need to make special arrangements for you and also ensure
that you do not return with the group immediately.
If you do not agree to Our Use of Your Information above, we cannot
do business with you or accept your booking.
Direct Marketing Material
(1) We may from time to time contact you by post with information
on offers of goods and services, brochures, new products, forthcoming
events or competitions from our holiday divisions and our holiday group
companies.
(2) You may indicate your preference to receive our direct marketing
material for the above purposes by telephone or e-communications (e-mail,
SMS or e-brochure) on our website(s) or forms, or to our staff. Please
note that our websites will assume you to agree to e-communications
when you make a booking. You will be given the opportunity on every
e-communication we send you to indicate that you no longer wish to
receive our direct marketing material.
(3) You may, in addition, indicate your preference regarding receiving
third party direct marketing material.
(4) If do not wish to receive such information or would like to
change your preference, please refer to point (2) of "Your Rights" below.
Your Rights
(1) You have the right to ask in writing by completing our Data
Subject Access Request form for a copy of the information we hold about
you (for which we may charge a fee) and to correct any inaccuracies
in your information.
(2) You have the right to ask in writing not to receive direct
marketing material about our products and services. If the following
facilities are available, you can amend your previous preference
on our website(s), using our "unsubscribe e-mail" or in literature
which you subsequently return to us. Once properly notified by you,
we will take steps to stop using your information in this way.
(3) If you would like a list of our group companies or brands,
please send us your request.
Our registered address is at TUI UK Limited, Wigmore House, Wigmore
Place, Wigmore Lane, Luton LU2 9TN. Please address your correspondence
to the Group Company Secretary.
Foreign Controls
Outside the European Economic Area (EEA), note that controls on
data protection in such countries may not be as strong as the legal
requirements in this country.
USE OF TOOLS/"COOKIES" AND LINKS TO OTHER WEBSITES
If our contact and dealing with you is via our website(s), we may
use "cookies". A cookie is a small piece of data sent from our web
server to your computer and stored in a text file on your hard drive.
Cookies allow us to identify your computer but not you personally.
You can set your web browser to refuse cookies. However, you may
not be able to enjoy all the facilities or book via our website if
you do so.
We collect information relating to customer trends and patterns
and use cookies and software tools to measure site usage and related
information. If you are making a purchase, we may also use cookies
to keep track of the transaction from one web page to another.
Our website(s) does not contain links to other sites not controlled
by us.
MONITORING
To ensure that we carry out your instructions accurately, to help
improve our service and in the interest of security, we may monitor
and/or record: (1) your telephone calls; (2) customer activities using
CCTV recording equipment in and around our premises; and (3) customer
transactions and activities on our website. All recordings are and
shall remain our sole property.
SECURITY STATEMENT
We have taken all reasonable steps to have in place appropriate
security measures to protect your information.
CHANGES TO THIS POLICY
Any changes to this Policy will be either posted on our website,
brochure and/or made available on request. We will strive to ensure
our practices comply with the most current available version of this
Policy.
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